Job Title- Customer Care Executive
Location: DLF 2 Building, 3rd Floor, Tower B, Newtown, Rajarhat, Kolkata 700156
Key Responsibilities:
– Handle inbound customer calls for Flipkart.
– Resolve customer queries and complaints efficiently and courteously.
– Provide information about products, services, order status, and return policies.
– Document all call information according to standard operating procedures.
– Maintain a positive, empathetic, and professional attitude toward customers at all times.
– Collaborate with team members and other departments to address and resolve customer issues.
– Ensure customer satisfaction and provide professional customer support.
Requirements:
– Education: Minimum qualification is 12th Pass.
– Language Proficiency: Excellent communication skills in English and Hindi.
– Experience: Both freshers and experienced candidates are eligible.
Skills:
– Strong listening and problem-solving skills.
– Ability to handle high call volumes.
– Good interpersonal skills and ability to work well in a team.
– Basic computer knowledge and proficiency in typing.
Compensation:
– Fresher: ₹12,700 in hand per month.
– Experienced: ₹15,400 in hand per month.
Work Location:
DLF 2 Building, 3rd Floor, Tower B, Newtown, Rajarhat, Kolkata 700156
Application Process:
Interested candidates can apply by sending their resume to HR Sayani Saha – 6290662966 ,
